Return & Refund Policy

Last Updated: September 9, 2026

At invygoo.shop (Harmit Enterprise), we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, or incorrect product, please contact us and we will review your request.

1. Return Eligibility

A product may be eligible for return if:

• You received a damaged product.

• You received a defective product.

• You received the wrong product.

• The product received is significantly different from the product ordered.

Return requests must be submitted within 7 days of delivery.

To be eligible for a return, the product should generally be unused and in its original condition, with original packaging, tags, accessories, and other items supplied with the order, where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.

Product-specific return conditions, if any, will be mentioned on the relevant product page.

3. How to Request a Return

To request a return, please contact us within 7 days of delivery.

Email: invygoo@gmail.com
Phone: +91 96243 44967

Please provide the following information:

• Order number

• Customer name

• Contact number

• Reason for return

• Photographs/videos of the product, where applicable

Our team will review your request and inform you about the next steps.

Please do not send the product back without contacting us first and receiving return instructions.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product and its packaging to verify the issue.

After verification, we may offer an appropriate solution, such as:

• Replacement

• Refund

• Other resolution as applicable

The final resolution will depend on the nature of the issue and applicable law.

5. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we will provide an appropriate resolution, which may include replacement or refund.

6. Refund Process

If your refund request is approved, the refund will be processed after the applicable product is received and/or the issue has been verified.

Refunds will generally be made to the original payment method used for the purchase, where possible.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

7. Return Shipping Charges

If the return is required because we sent a wrong, damaged, or defective product, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other eligible returns, return shipping charges may be the customer's responsibility.

8. Order Cancellation

If you want to cancel your order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been dispatched or processed beyond the stage where cancellation can reasonably be completed.

If an order is successfully cancelled after payment, the applicable refund will be processed.

9. Refund Not Received

If your refund has been approved but you have not received it within the expected time, please first check with your bank or payment provider.

If the issue continues, contact us at invygoo@gmail.com and provide your order details.

10. Contact Us

For any return, refund, replacement, or cancellation-related questions, please contact us:

Business Name: invygoo.shop (Harmit Enterprise)
Managed By: VASANI HARMIT GULABBHAI

Phone: +91 96243 44967
Email: invygoo@gmail.com

Address:
189, Gajanand Society, Vibhag 3,
Punagam, Yogichowk,
Surat, Gujarat – 395010, India

GSTIN: 24DYOPG2399F1Z5