FAQ'S

Frequently Asked Questions (FAQs)

1. What is invygoo.shop?

invygoo.shop is an online shopping store operated by Harmit Enterprise, managed by VASANI HARMIT GULABBHAI.

2. How can I place an order?

Simply browse our products, select the product and quantity you want, add it to your cart, and proceed to checkout. Enter your correct delivery details and complete the available payment process.

3. What payment methods do you accept?

We accept the payment methods available on our website checkout page. Available payment options may vary depending on your location and order.

4. How can I check my order status?

After your order has been dispatched, tracking information may be provided to you through your registered contact details, where tracking is available.

You can also contact our customer support team for assistance.

5. How long will delivery take?

Orders are generally processed within 1–3 business days and delivery generally takes 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances.

6. Do you deliver across India?

Yes. We aim to deliver to serviceable locations across India. Delivery availability depends on the PIN code and courier coverage.

7. Can I cancel my order?

Yes, you can request cancellation by contacting us as soon as possible after placing your order.

Cancellation may not be possible once the order has been dispatched or processed beyond the stage where cancellation can reasonably be completed.

8. Can I return a product?

Eligible products can generally be returned within 7 days of delivery, subject to our Return & Refund Policy.

Products should generally be unused and in their original condition with applicable packaging, tags, and accessories.

9. What if I receive a damaged or defective product?

Please contact us as soon as possible after delivery.

Provide your order number along with clear photographs or videos of the product and packaging where applicable. We will review the issue and provide an appropriate resolution if the claim is accepted.

10. What if I receive the wrong product?

Please contact us within 7 days of delivery with your order details and photographs/videos of the product.

After verification, we may provide a replacement or refund, as applicable.

11. How do I request a refund?

If your request is approved, the applicable refund will be processed according to our Return & Refund Policy.

12. How long does a refund take?

Once a refund has been approved and processed, the time required for the amount to appear in your account may depend on your bank or payment provider.

13. What happens if I enter the wrong delivery address?

Please contact us immediately.

If your order has not been dispatched, we may be able to update the address. Once the order has been dispatched, changing the address may not be possible.

Customers are responsible for providing accurate delivery information.

14. Are product images exactly the same as the actual product?

We make reasonable efforts to display products accurately. However, minor differences in colour or appearance may occur due to lighting, photography, manufacturing variations, and differences in device or screen settings.

15. Is my personal information safe?

We take reasonable measures to protect customer information. Please refer to our Privacy Policy for more information about how we collect, use, and protect your personal information.